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Practice Policies

Confidentiality, Medical Records & Privacy Notice

 

 

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff and information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when somebody is at grave risk of serious harm).

Practice privacy notice

Church Hill Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice.Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your

health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical

care.

How we will use your information?

Your data is collected for the purpose of providing healthcare services; however, we can disclose this information if it is required by law, if you

give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your

consent before sharing your information.

In accordance with the Health and Social Care Act 2012, the care data programme enabled patient data to be collected by the Health and

Social Care Information Centre (HSCIC) for quality and safety purposes. In addition, it is possible for us to share your data with other

healthcare providers in order to provide you with a high level of care.

For those patients who have medications delivered to Dickleburgh Stores

or Tivetshall Post Office for their convenience, please be aware they will hold minimum data from their prescription only.

To see a list of organisations we currently share with please see our website or ask reception to see a copy.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through Reception, you will be asked to fill a Subject Access Request (SAR) Form in, we will respond within a month of the form being completed and returned. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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